Privacy policy

Tabseeta is operated by شركة الشروق للهندسة والكمبيوتر (“we”, “our”, or “the Company”), a company operating in Cairo and Giza, Arab Republic of Egypt.

This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you visit our website, communicate with us, apply for an installment plan, or purchase products through Tabseeta (the “Services”).

This Privacy Policy is governed by and interpreted in accordance with Egyptian Personal Data Protection Law No. 151 of 2020 and other applicable Egyptian laws.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Data We Collect

We collect only the information necessary to provide installment services and complete transactions.

Depending on your interaction with us, we may collect:

A. Identification Information

  • Full name

  • National ID number (buyer and guarantor, where applicable)

  • Copy of National ID

  • Utility bill or proof of residence

B. Contact Information

  • Phone number

  • Residential address

  • Email address (if provided)

C. Transaction Information

  • Products purchased

  • Installment plan details

  • Payment history

  • Contract information

  • Delivery information

D. Communications

  • Messages sent via phone, email, messaging applications, or social media

  • Customer support interactions

E. Technical & Usage Information

When visiting our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Website interaction data

This data is used to improve performance, marketing optimization, and customer experience.

2. Installment Approval & Risk Assessment

Tabseeta operates internal installment approvals only.

We use collected personal data to:

  • Verify identity

  • Confirm residency

  • Review installment eligibility

  • Assess basic payment reliability

  • Prepare and execute installment contracts

  • Prevent fraud

We do not report customer data to any external credit bureau or financial registry, unless required by law.

3. Minimum Age

Customers must be at least 18 years old to apply for installment purchases.

Where required, a legal guarantor (such as a parent) must sign the installment contract.

4. How We Use Your Personal Data

We use your personal data to:

  • Process installment applications

  • Prepare and sign paper contracts

  • Deliver purchased products

  • Collect installment payments

  • Provide customer support

  • Maintain internal financial records

  • Improve marketing campaigns and services

  • Comply with legal obligations

We may use tracking technologies (such as analytics and advertising tools) to improve marketing performance and customer experience.

5. Payment Processing

We collect payments through methods such as:

  • Cash collection

  • Local bank transfers or digital payment systems (such as InstaPay)

  • Other approved local payment methods

We do not store credit or debit card information.

6. Data Storage & Retention

Customer data is stored securely within:

  • Shopify systems

  • Internal company records

  • Signed paper contracts

We retain personal data only for customers who complete and sign installment contracts or finalize purchases.

Data is retained for as long as necessary to:

  • Complete installment obligations

  • Maintain legal and accounting records

  • Resolve disputes

  • Comply with Egyptian legal requirements

After it is no longer required, data is securely archived or deleted.

7. Disclosure of Personal Data

We do not sell or rent your personal data.

We may disclose data only when necessary:

  • To service providers supporting website operations (such as Shopify)

  • For delivery services

  • When required by Egyptian law or government authorities

Your data may be stored on secure servers operated by Shopify or its infrastructure providers, which may be located outside Egypt.

8. Marketing & Tracking

We may use advertising and analytics tools to:

  • Measure website traffic

  • Improve product offerings

  • Deliver relevant advertisements

You may opt out of promotional communications at any time using the unsubscribe option in messages we send.

9. Your Rights Under Egyptian Law

Under Egyptian Personal Data Protection Law No. 151 of 2020, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion where legally permissible

  • Withdraw consent for marketing communications

To exercise these rights, you may contact us using the details below.

10. Data Security

We implement reasonable administrative and technical safeguards to protect personal data.

However, no system can guarantee absolute security. We recommend that you do not share sensitive personal data through unsecured communication channels.

11. Children’s Data

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal data from minors without appropriate guardian involvement.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will be published on our website with a revised “Last updated” date.

13. Contact Information

If you have questions regarding this Privacy Policy or your personal data, you may contact:

Tabseeta
Operated by "شركة الشروق للهندسة والكمبيوتر"

129 El-Sayed El-Merghany
Heliopolis, Cairo, Egypt – 11341
Phone: +201211919136
Email: contact@tabseeta.com