Shipping policy
This Shipping and Delivery Policy governs the terms under which Tabseeta delivers products purchased through our website.
1. Delivery Coverage Area
Delivery services are currently available only within:
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Cairo Governorate
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Giza Governorate
We reserve the right to decline orders outside our designated service areas.
2. Order Acceptance and Delivery Timeline
Delivery timelines begin only after order acceptance, not at the time of order placement.
For installment purchases, order acceptance occurs after:
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Completion of internal approval
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Submission of required documentation
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Signing of installment agreement (where applicable)
Once an order is accepted, delivery is typically completed within 24 hours, subject to operational conditions.
Delivery times are estimates and may vary due to traffic conditions, availability, or unforeseen circumstances.
3. Delivery Fees
Delivery fees vary depending on:
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Geographic area
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Product type
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Order value
The applicable delivery fee will be communicated to the customer prior to final order confirmation.
Delivery fees are non-refundable once delivery is completed.
4. Delivery Procedure and Verification
For installment purchases, customers must:
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Present valid National ID at the time of delivery
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Ensure that the individual receiving the product matches the contract details
Tabseeta reserves the right to refuse delivery if identity verification requirements are not met.
Products must be inspected by the customer at the time of delivery. Any visible damage must be reported immediately.
5. Failed Delivery Attempts
Customers must ensure availability at the confirmed delivery time.
If delivery cannot be completed due to customer unavailability:
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A second delivery attempt may be scheduled.
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Additional delivery fees may apply for repeated attempts.
Tabseeta reserves the right to cancel the order if delivery cannot be completed after reasonable attempts.
6. Risk and Responsibility
Risk of loss or damage transfers to the customer upon successful delivery and confirmation.
Tabseeta is not responsible for damage occurring after delivery has been completed and acknowledged.
7. Delays Beyond Control
We are not liable for delays caused by:
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Traffic conditions
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Force majeure events
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Government actions
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Circumstances beyond our reasonable control
8. Right to Modify Delivery Terms
Tabseeta reserves the right to modify delivery timelines, coverage areas, and fees at its discretion.
Any changes will not affect orders already confirmed and accepted.